Dektec DTC-720 Xpect User Manual download pdf (Page 27)

DTC-720 Xpect

– 24/7 Transport Stream Monitoring

USER MANUAL

6. Trouble shooting

6.1 How to verify Xpect is running?

To check that Xpect is running please try each of the following in turn:

1) Using a browser (IE9, Firefox or Google Chrome) enter http://localhost:5089/ (assuming you

are using the default WEB/SOAP port). If the browser cannot display the webpage then Xpect

is probably not running;

2) Another way to check whether Xpect is operational is to view the current running services: run

Windows Task Manager then view the ‘Processes’ tab to see if xpectguardian.exe and xpect.exe

are both running.

If Xpect is not running then please refer to the next section.

6.2 Check the Windows event log for errors

Xpect and the Xpect Guardian add log events with status and error info in the Windows event log.

When you run into trouble it is advisable to look in the Windows event log to check for any error

messages from Xpect or the Xpect Guardian service.

To view the logged events open the Windows Event Viewer via the Windows control panel:

Windows Control Panel->Administrative Tools->Event Viewer

Open the ‘Application’ log and look for the events marked as being from Xpect and/or Xpect

Guardian. The log messages should provide an important clue as to what may be wrong.

6.3 Web GUI Service decoding is reporting “Streaming Failed”

The Windows User Account Control should be disabled for the streaming functionality, see section 3.2

for steps to disable UAC.

6.4 Web GUI is not accessible remotely

If the Web GUI is started on the Xpect server but not on a remote PC then:

1) Make sure the Windows Firewall Allowed Programs: ‘DekTec Xpect 24/7 Transport-Stream

Monitoring’ and ‘DekTec Xpect Streaming Application’ are enabled on the Xpect server.

2) Make sure the IP port used for the Web GUI (default: 5089) and configured IP port range for

Streaming are not blocked by network components.

6.5 Xpect server address is not shown in the Configuration Tool

The Xpect server(s), part of the network, are discovered using UPnP. In some cases this discovery takes

somewhat longer and requires one or more updates of the Server Location list using the Refresh

button.

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Dektec DTC-720 Xpect User Manual Page 27